Returns & Exchanges
At LashAuras, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy on all unused and unopened beauty products. To maintain hygiene standards, items must be in their original packaging with all seals intact to qualify for a full refund.
Initiate Your Request
Log into your LashAuras account or visit our returns portal with your order number and email address to start the process.
Prepare the Package
Securely pack the unused items in their original box and include the printed return authorization slip inside the package.
Ship It Back
Affix the pre-paid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing